Effective Date: 29 August 2025

Leaf Drip (“we”, “us”, “our”) respects the privacy of its users (“you”, “your”) and is committed to protecting your personal information. This Privacy Policy outlines how your information is collected, used, disclosed, and protected in accordance with the Digital Personal Data Protection Act, 2023, and the draft DPDP Rules, 2025.

1. Information Collection

We may collect the following categories of personal and sensitive information when using our website or purchasing from Leaf Drip:

Full name, address, and contact details (email, WhatsApp, phone number)
Account credentials (username, password)
Payment information (credit/debit card, UPI, bank details as applicable)
Shipping and billing addresses
Order history and transaction details
Device information and IP address
Other information voluntarily provided (e.g., reviews, queries)

2. Purpose of Collection and Use

Your data is collected and processed for the following purposes:

Processing orders and payments
Delivering products and customer support
Communicating order status, offers, updates
Maintaining user accounts and authentication
Improving our services, website functionality, and security
Complying with legal obligations

3. Consent and User Rights

By accessing our website or making a purchase, you consent to our collection and use of your data as described. You have the right to:

Request access to your data
Rectify or update inaccurate or incomplete information
Withdraw consent for data processing
Request erasure of your data under applicable laws
Register a complaint with the designated grievance officer

To exercise these rights, please contact us using the details below.

4. Disclosure of Information

We may disclose your information to trusted third parties (payment processors, delivery partners, IT service providers) strictly for the purposes stated. We do not sell or rent your personal information to any third parties. We may also disclose information when required by law, government order, or to protect our legal rights.

5. Data Security and Retention

Leaf Drip implements reasonable and appropriate safeguards to protect your data, including encrypted transmission and secure storage. Your personal data is retained no longer than necessary for the purposes collected, and as per legal, regulatory, and operational requirements, but not exceeding three years following your last interaction unless continued storage is lawfully required.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze performance. You may choose to disable cookies in your browser settings, but this may affect some site functionality.

7. Cross-Border Data Transfer

If your data is processed outside India, it will be subject to adequate data protection safeguards as mandated by Indian law. We adhere to current government guidelines for such transfers.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18 without parental consent. Where required, we will verify and obtain parental or guardian consent before processing any child’s data.

9. Grievance Redressal Officer

To address concerns about your personal information or this policy, please contact our Grievance Officer:
Name: Privacy Officer, Leaf Drip
Email: help@theshipperzport
WhatsApp: +91 93150 64224
Grievances will be resolved within one month from the date of receipt.

10. Policy Updates

This Privacy Policy may be periodically updated to reflect changes in law or our practices. The latest version will be posted on this page with the date of revision. Please review it regularly.

11. Contact

For questions, requests, or complaints, contact:
Email: help@theshipperzport
WhatsApp: +91 93150 64224

Last updated on 29 August 2025